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When to use 9-1-1 vs. the Non-Emergency Number
911 should only be used for an emergency situations.
An emergency is any situation that requires immediate assis
tance from police, fire or ambulance.
A crime in progress
What is an emergency?
Any serious medical problem such as chest pain, seizures and/or severe bleeding.
Any type of uncontrolled or unsupervised fire.
Any life-threatening or serious crime in progress
What are non-emergency calls?
Property-damage accidents (‘fender benders’.)
Vehicle break-ins (when suspect is gone)
Theft (when suspect is gone)
Vandalism (when suspect is gone)
Always listen to the dispatcher.
Do not hang up until they tell you to do so.
The questions they ask are for your safety and the safety of the public and the officers.
Just because they are asking questions does not mean that help is not already on the way.
Information is entered into a computer & dispatched to the proper units.
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