Texas A&M University Police Department

Feedback to UPD

It is the policy of the Texas A&M University Police Department to document and investigate all complaints against employees or the department, regardless of the source. This includes complaints made by individuals within the department, those from the public, and even anonymous submissions. The department aims to:

  • Protect employees, the community, and the department.
  • Identify and address inappropriate behavior.
  • Recognize and correct procedural issues.
  • Enhance the field of law enforcement.

We also greatly appreciate positive feedback! As a department dedicated to delivering excellent service, we value hearing from community members who have had positive interactions with our officers and staff. Your encouraging feedback helps us recognize and reward exceptional performance, identify best practices, and uphold a high standard of service.
Therefore, we invite you to share your positive experiences with the University Police Department.

How to Give Feedback

Any community member or visitor can provide feedback, whether it is a compliment or a complaint against an employee of the Texas A&M University Police Department, using one of the following methods:

Email: upd@tamu.edu
Phone: 979-845-2345
Mail:
University Police Department
1231 TAMU
College Station, TX 77845

Procedure for Complimenting UPD

  1. Any positive feedback and compliments received in person or over the phone will be directed to a supervisor.

  2. Please use the link below to fill out the form to compliment a UPD employee.

    Compliment Form (PDF)

  3. Once the form is completed, please attach it and email it to UPD.
  4. This information will be shared with the employee or team involved and may be used for recognition or training purposes.

 

Procedure for Complaints to UPD

  1. Individuals who walk into the department or call will be directed to a supervisor.
  2. The supervisor will listen to the complaint and gather details about the allegation.
  3. Complaints will then be referred to the Internal Affairs Coordinator.
  4. Complaints submitted via mail or email will also be sent to the Internal Affairs Coordinator.
  5. Complainants will receive written confirmation of receipt of their complaint.
  6. Each complaint will be assigned to an investigator.
  7. The investigation results will be reviewed, and disciplinary action will be taken if necessary.
  8. Complainants will be informed of the investigation's general findings and conclusions.

For more information, contact Lt. Rodger Paxton.